Booking Terms & Conditions

Your Holiday Booking

The party leader must be at least 18 years of age. You must be authorized by all persons on your holiday confirmation to make the booking, included those guests added at a later date. You must consent to our processing personal information about you and other members of your party. All correspondence and documents are sent to the party leader who is responsible to us for all payments on the booking, for ensuring that party members are kept informed of booking details and for any cancellation charges.

On receipt of deposit, we will send you your villa confirmation.

Please check the confirmation and any other documents carefully, immediately on receipt. You must notify us within 7 days of issue if any details are incorrect.

A contract between WannaVilla and you "the client" will come into existence when you have paid a deposit (or full payment within 10 weeks of departure) and we have dispatched our confirmation invoice.

All telephone, fax, e-mail, quotations will be confirmed in writing.

Payment

A security deposit of $250.00 / £500.00 / €700.00 is required.

An additional security deposit of $500 or equivalent is required for pets visiting our Pet Friendly Villas.

If you book within 10 weeks of departure the full amount is due at the time of booking. Your deposit is non-refundable in the event of cancellation and other conditions may also apply. These will be advised at time of booking.

The balance of your holiday cost is due not less than 10 weeks prior to departure, as shown on the confirmation invoice.

If all payments are not made by the due date, we reserve the right to treat your holiday as cancelled by you and a charge of up to 100% of the Final invoice total may be levied.

A 4% charge will be made on each payment via credit cards:

• MasterCard
• Visa
• Eurocard.

Cheques/Cash are acceptable at no charge.

Holiday Surcharges

We reserve the right to increase/decrease the prices of villas advertised at any time. The cost of your chosen villa will be confirmed at time of booking. Once your reservation has been confirmed any future increases in costs will not be applied to your booking.

Should you amend the booking after it has been confirmed, we reserve the right to increase the costs to those currently advertised.

Your Holiday Villa

This is reserved exclusively for the people named on the confirmation invoice. Local communities expect certain standards of behavior. You and your party are expected to observe them. You must vacate your villa during the morning of the day of departure, to enable cleaning to be completed prior to arrival of new guests. You are expected to vacate your villa by 10.00am. On arrival your villa will be available from 4.00pm onwards.

The villa will be checked immediately after guest departure.

Should any breakage or damage occur during your stay, you must notify the Management Company immediately. Should the cost of repair or replacement be your responsibility, the Management Company will advise you and expect the costs to be settled during your stay. WannaVilla will be notified in this event.

If damage is found after your departure, the costs incurred for replacement, repair, will be charged to your credit card.

On your arrival, it is in your party’s interest to check your villa. If any damage/breakages are found, please fill out the appropriate section on your final documents and contact the Management Co immediately. After occupying the villa for 48 hours the above will be void and you will be liable.

If you change your Holiday

If you change your holiday arrangements we will do our best to help you, but you must first send a written request to do so. Any changes made, become effective when we have given you written confirmation. An administration charge of £10.00 or equivalent will be implemented to your final invoice.

If you cancel your Holiday

If you wish to cancel your holiday, you must notify us in writing. Cancellation will become effective from the date it is received at our reservations office. A cancellation notice will be issued by return.

All cancellations are subject to a charge payable by you. This is expressed as a percentage of the total holiday price.

 Parental Supervision

Parents must supervise children at all times, particularly in the pool area, and when accessing the villa via an uncarpeted area. Glassware at the poolside is prohibited. It is an unseen danger to you & others. No responsibility/liability will be accepted for any accident, injury or damage sustained during tenancy, regardless of howsoever it may have occurred.

If we change or cancel your Villa

We have built our reputation, upon fulfilling our obligations. However, occasionally we have to make changes to and correct errors on our web site and other details, both before & after bookings have been confirmed and to cancel confirmed bookings. Whilst we always try to avoid changes & cancellations, we reserve the right to do so.

However, we promise not to cancel your confirmed booking after your Final Invoice payment date, unless you have failed to make payments by the due date.

Most changes are minor. Occasionally, we have to make a major change.

If we do have to make a major change to your booking, we will tell you as soon as possible and you will then have the following options:

• Accepting the changed arrangements as offered by us
• Accepting a replacement villa from us of equivalent or closely similar standard and price, if one is available
• Canceling, if by WannaVilla , in which case you will receive a quick and full refund of all monies you have paid to us.

You must tell us which option you wish to take within 7 days of our offer of the alternate accommodation. If after 7 days, you have not contacted our reservation office we will book a replacement for you.

If you have a Complaint

In the unlikely event that you have a complaint whilst on holiday, you must immediately inform the Management Company. If you are not completely satisfied with the solution offered or provided, you should immediately put your complaint in writing and send it to:

Reservations Dept, WannaVilla 10526 Via Lugano Ct. Clermont, Florida 34711 USA

We will endeavor to resolve the matter amicably.

Our Liability

Although we do not control the day-to-day operations of our suppliers, we accept responsibility for our employees.

Please note: USA standards will differ from those in the UK and European countries and it is not in our control to impose standards.

We do not accept responsibility if you suffer illness, injury or death on holiday, unless it is due to the negligence of one of our employees and the incidence is reported to the Management Company within the resort.

In the event you do suffer injury or illness whilst on holiday unconnected with arrangements made by WannaVilla, we will endeavor to offer help and guidance and any assistance we can, provided you contact the Management Company responsible for the villa.

Holiday Participation

If, in the opinion of any person in authority you appear to be unfit or are likely to cause disturbance or damage to the rental villa, we reserve the right to terminate your holiday arrangements with us.

We will not be liable to make alternative arrangements for accommodation nor will we cover any costs you incur or make any refunds.

Force Majeure

We cannot and do not accept responsibility for any cancellation, alteration, or amendment to your booking brought about by way of: riot, civil strife, industrial dispute, natural and nuclear disaster, fire adverse weather conditions, technical problems, closure or congestion of airports, cancellations or changes of schedules by airlines and similar events beyond our control.

Acceptance of Terms & Conditions

By placing a reservation with WannaVilla, you are deemed to have accepted our terms and conditions.